Remuneration and Conflict of interest

We will ensure that your rights and interests are at the forefront and any service we provide is independent, impartial and safeguards your best interest.

Should there be any potential or actual conflict of interest, this will be declared to you immediately so that your relationship with us and the advice/service we give to you will always be transparent and open to your fair judgement.

Should you feel that a conflict of interest arises or could arise, you are advised to contact the compliance officer at Assikura Insurance Brokers PCC Limited immediately, who would take prompt notice and action your concerns accordingly.

We receive a commission (brokerage) from insurers on the business we place with them. The commission normally takes the form of a percentage on the premium applicable and this is fully borne by the insurer and NOT yourself. To the premium quoted, we may charge a fixed broker fee which will be shown on the quotation as part of the total premium due.

In return you will receive our broking service which guarantees the best insurance product and service to secure your insurance needs and also the most competitive price in the market at the time.

Disclosure of material facts

Payments

Insurance policy cover is subject to the payment of the premium or an agreement to pay the premium. This also applies to any changes during the term of the contract and at renewal when the policy expires. In this respect, you are to ensure that you provide clear and timely instructions to us and effect the corresponding premium payments.

You will receive confirmation in writing from us upon the processing of your payment.

Lodging a Claim

In the event of a loss, you are advised to contact us immediately to enable us provide you with prompt assistance and support. This is especially important since most policies will carry a condition requesting the lodging of a claim within a timeframe.

You should not admit liability or agree to settle or commit yourself to blame or liability without first having consulted with us. Doing so may prejudice the validity of your claim.

Where necessary and upon agreement with you, Assikura may at your expense, appoint its expert representative to undertake loss adjusting duties and/or repairs of the property or motor vehicle.

Protection and Compensation fund

A special fund has been established under the Protection and Compensation Fund Regulations of 2003. The fund is made up of contributions by locally licensed insurers and provides limited compensation to policyholders if one of these insurers becomes insolvent. Payments out of the funds are made in respect of protected risks only and to qualified persons. Such a fund may not be applicable and hence not available in the case of the business transacted by the cell/s.

Data Protection Statement and Privacy Notice

You can communicate with us about your concerns in writing by any reasonable means and any correspondence with us will always be free of charge. We assure you that feedback is always welcome as it enables us to identify ways to improve our service. Rest assured that we will always treat you fairly, equally and promptly. We will keep your records in accordance with the Data Protection Act and you have the right to request information about the progress of your concerns.

Complaints Policy

We wish to assure that you are always satisfied with our service. If not, we wish to learn about any differences you may have with us to enable us reach a fair and amicable arrangement. In this respect, we have created a complaints channel via this form click here for form which will be handled and acted upon by our senior management and compliance officer. In due time, we will provide you with our decision which will be based on your rights, best interest, policy provisions and market practice. If in the event you are still unsatisfied with our decision you have a right to take your complaint further to the

Office of the Arbiter for Financial Services 1st Floor St Calcedonius Square Floriana FRN 1530

Phone: +356 2124 9245 | Freephone: 8007 2366 | Email: complaint.info@financialarbiter.org.mt